Refund policy

Refund & Return Policy:

At Brit Accent, we take pride in delivering premium-quality fragrances and beauty products. Due to the personal and hygienic nature of these items, our policy is aligned with industry standards and applicable government guidelines.

🚫 No Returns on Opened Products

Once a product has been opened, used, or tampered with, it is not eligible for return or refund. This policy is strictly followed as beauty and fragrance products fall under non-returnable hygiene-sensitive categories.

📦 Eligibility for Return / Replacement

We only accept return or replacement requests under the following conditions:

• The product delivered is damaged, leaking, or defective
• You have received a wrong item

⏱️ Reporting Timeline

• Issues must be reported within 48 hours of delivery
• Requests raised after this window may not be accepted

📸 Proof Requirement

To process your request, you must provide:

• Unboxing video (mandatory)
• Clear images of the product showing the issue

🔄 Replacement / Refund Process

• After verification, we will initiate a replacement or refund, depending on availability
• Refunds (if applicable) will be processed to the original payment method within 5–7 business days

❌ Non-Eligible Cases

We do not accept returns or refunds in the following cases:

• Product has been opened or used
• Fragrance preference issues (e.g., “didn’t like the smell”)
• Minor packaging variations that do not affect product quality